Customer Information

Return Policy

Last updated: July 31, 2026.

30-Day Return Window

Eligible return requests may be submitted within 30 days of delivery. Products should be unused, complete, and returned with original packaging, accessories, manuals, and tags when applicable.

Eligible Requests

Unused items in original condition.
Incorrect items received.
Items damaged during delivery with supporting photos.
Verified defects reported promptly.

Generally Not Eligible

Used, modified, washed, or incomplete items.
Final-sale items clearly identified before purchase.
Personalized items unless defective.
Returns sent without prior instructions.

Return Steps

Step	Action
1	Email support@toqoxudi.shop with the order number and reason for return.
2	Wait for return instructions and the correct return address.
3	Pack the item securely with all included materials.
4	After inspection, eligible refunds are sent to the original payment method.

Refund Timing

Inspection and PayPal processing times vary. Original shipping fees, when applicable, may be non-refundable unless the return resulted from our error or a verified product problem.